LocationHouston HotelDiscover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer.The Omni Houston Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel may be your perfect match.Job DescriptionAt Omni Hotels & Resorts , we create memorable experiences by empowering our Family of associates to make a difference in the lives of each other, our guests, and our communities.Join our All In Family and have access to our comprehensive and competitive benefits package:HEALTH & WELLNESS: Medical, Dental, Vision, Employee Assistance Program, Telemedicine, Short-Term & Long-Term Disability, and even Pet-Insurance!RETIREMENT & SAVINGS 401(K): Traditional or Roth 401(k), Up To 4% Matching Contributions, Pre-Tax Health Savings Account, and Flex Spending Amount.TRAVEL & DISCOUNTS: Hotel Room(s) Discounts, 25% OFF Food, Spa, Retail, and Travel Perks.Rate: $22/hr The ideal candidate will be responsible for developing and maintaining relationships with corporate clients, managing business travel accounts, and driving revenue through proactive sales efforts. Responsibilities
Client Relationship Management: Build and maintain strong relationships with corporate clients, understanding their needs and preferences to provide tailored solutions.
Account Management: Manage business travel accounts, ensure client satisfaction, and address any concerns or requests promptly.
Sales Development: Identify new business opportunities and proactively pursue sales leads to achieve revenue targets.
Proposal Creation: Prepare customized proposals and presentations for corporate clients, showcasing the hotel's amenities and services.
Contract Negotiation: Negotiate terms and contracts with corporate clients to secure profitable agreements for both parties.
Collaboration: Work closely with other departments such as reservations, front office, and event planning to ensure seamless coordination for business travelers.
Market Research: Stay informed about industry trends, competitor activities, and market demands to adapt strategies accordingly.
Reporting: Maintain accurate records of sales activities, client interactions, and revenue forecasts, providing regular reports to the management team.
Customer Service: Provide exceptional service to corporate clients throughout their stay, anticipating their needs and ensuring a memorable experience.
Essential Skills/Abilities:
Effectively prioritizes and manages a varied workload to meet deadlines of all managers.
Prepares and distributes correspondence relevant to group sales, including booking notices, letters, contracts, proposals, site inspection notifications, amenity cards, expense reports, and general administrative paperwork for assigned managers, while ensuring all correspondence is 100% accurate.
Ability to navigate and respond to a variety of unique on-line RFP tools (Starcite, Cvent, FLIP and G-Leads, Speed RFP, etc.) on behalf of sales managers.
Must have thorough knowledge of Delphi data entry, standards, function, and booking/blocking of space, GRC, accounts, contacts, bookings, reports.
Works proficiently and quickly with daily use of Delphi.
Assists sales managers with the logistics of pre-planning and implementation of site inspections, including but not limited to, ordering of specialty amenities, coordinating printing, purchasing gifts, room inspections and working with operational departments to ensure all aspects of the site inspection are “client ready”.
Assists sales manager with logistics of pre-planning and post-trip follow-up for sales trips and client events.
Maintains account files, ensuring content such as contracts, contract addendums, post-convention reports and client correspondence is current, and arranged as specified in the SOP.
Coordinates general office functions, such as inventory & stocking of supplies, arranges guest amenities and maintains an organized file system.
Ensures that all business inquiry calls are given the highest priority and meet the Omni Sales Intensity “Take No Messages” standard.
Utilizes the Sales Inquiry Form and can qualify business inquiries by telephone, gathering basic pre-screening information from the client and quickly develops rapport to create a positive “first impression”. Ensures information gathered is accurate, thorough, and recorded neatly.
Ensures messages are delivered to the appropriate person in a timely manner, including name and phone number of caller, date and time call received, as well as relevant information shared by caller.
Has a complete understanding of the phone system, office telephone procedures, and standards.
Understands the advance deposit procedures and accounting standards related to groups.
Receives group and catering leads from multiple on-line channels and quickly can assess and assign to the appropriate manager.
Qualifications
Proven experience in sales, preferably within the hospitality industry.
Strong communication and interpersonal skills, with the ability to build rapport and negotiate effectively.
Excellent organizational skills and attention to detail.
Proficiency in Microsoft Office Suite and CRM software.
Ability to work independently and as part of a team in a fast-paced environment.
Flexibility to work evenings, weekends, and holidays as needed.
Knowledge of business travel trends and industry best practices is a plus.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transpformattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected] .
Job LocationsUS-TX-HoustonPosted Date11 hours ago(6/3/2024 9:32 AM)Requisition ID 2024-110622 of Openings 1Category (Portal Searching) Sales